If you are interested in any of the positions listed here, please follow the application instructions listed within each job description.
Please indicate the specific position you are applying for either in the email subject line, and/or in your cover letter. If sending in a general application, clearly identify it as such. Please keep the size of your email under 500kb (including attachments).
Due to the volume of employment applications and queries received, we are unable to respond to each application individually. Applicants will be contacted directly if selected as a candidate.
Thank you for your interest in Ergobaby.
>Posted October 24, 2013
You truly care about people and have a burning desire to help them. You’re extremely organized, calm under pressure, and detail-oriented. You follow directions. You can you use modern tools and technology but still let your genuine compassion and courtesy come through. You have the combination of a flexible entrepreneurial spirit with big company discipline. You’ve been looking for that perfect fit where you can be yourself, excel at what you do, learn new skills and be one of our company’s rock stars!
Who we're looking for:
We are looking for someone who has a minimum of 5 years in Customer Service and/or Sales experience, is motivated and CAN DEMONSTRATE THEIR SUPERIOR VERBAL AND WRITTEN COMMUNICATIONS SKILLS. You must also have strong computer skills and be comfortable working with Microsoft Windows, Office and Internet Explorer (or other leading web browser). You must be detail oriented, have a great attitude, a pleasant phone demeanor and be able to work independently but still be part of a team. You must be someone who takes initiative and consistently exceeds expectations. Any experience in a help-desk or call center environment a plus.
What you’ll be doing:
Answering customer e-mails and calls for information and support. Gathering required information for warranty claims and processing those claims efficiently. Providing feedback to product managers and designers to continually improve our products. Supporting sales and marketing efforts and programs. Working with some of the smartest and most dedicated people anywhere in a fast paced fun and friendly environment.
This is a high visibility position that will work with many departments including sales, marketing, finance, and operations.
What we can offer you:
We have a comprehensive benefits package, which includes: medical, dental, vision, life and disability insurance, FSA plan, 401(k) plan with employer match and paid vacation.
Who we are:
Ergobaby (www.ergobaby.com) is a leading provider of innovative baby carriers, strollers, car seats, and related accessories. We are a fast-paced, fun and high-energy company. We apply advanced engineering, innovative design, and high-tech materials to make the best child transportation gear on the planet. Our goal is to be recognized as the best at what we do. To achieve that goal, we need top quality candidates like you to build our winning organization.
This position is available immediately in our Newark, CA office. Qualified candidates, please submit resume, along with a cover letter and salary requirement (required) via e-mail to email@example.com. Please note that resumes submitted without a cover letter will not be considered. Please paste your cover letter and resume into the body of your email, as well as, send a Word or pdf file.
No phone calls please.
Depends on experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel maybe required to perform duties outside of their normal responsibilities from time to time, as needed.
We are an Equal Opportunity Employer