Customer satisfaction is our priority at Ergobaby. We feel confident that we offer products and accessories that are of the highest quality and comfort, and we hope you feel the same way. We also realize there is a learning curve to using any new product, and if you are experiencing difficulty or dissatisfaction please contact us prior to returning your Carrier; we can often offer a solution that will help.

However, if you are still not completely satisfied with any of our other products, please return them within 30 days in like-new condition (we retain the right to determine like-new condition) for a full refund less shipping and handling.