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Counterfeits

WHAT IS COUNTERFEITING?

Definition: A counterfeit ergobaby® product is any imitation or fake product made with the intent to deceive you into believing it to be genuine ergobaby® product.

Our goal is to help you to be aware of how to avoid purchasing counterfeit ergobaby® Carriers and products that are being sold to unsuspecting buyers as genuine ergobaby® products. We want all babies and toddlers to be carried safely—and for you to have the quality products you intend to and deserve.

Purchasing genuine ergobaby® products is the best for you and your baby.

We ensure you can purchase your authentic ergobaby® Carrier and accessory products only through our Authorized Retailers and ergobaby® directly on our website, ergobaby®.com in the US and ergobaby®.eu in Europe. For our authentic products, we can guarantee attentive & personal Customer Service, a 30-day trial period (for undamaged returns) and stellar warranties, services and protections, as well as the ultimate security and safety that an ergobaby® Carrier provides.

ergobaby® Customer Service unfortunately cannot verify, confirm, or assist your purchase through unauthorized sellers on a counterfeit site, eBay, Craigslist, or other online auctions or trade boards as we support purchases only through our Authorized Retailer lists. If you choose to purchase, you purchase at your risk and these products are not valid for warranty or support.

WHY PURCHASE AUTHENTIC ergobaby® PRODUCTS?

When it comes to baby carriers or any other product, especially those claiming to be baby products, counterfeits could seriously endanger your baby or your health with inferior materials and workmanship.

Consumer identities are often stolen and goods that were paid for are often not delivered. Counterfeiters have been connected to gang activity and terrorism, among other crimes. It’s criminal—and buying these products fuels these indefensible practices.  Counterfeiters hurt legitimate business owners as well as the overall economy because they do not pay taxes nor do they provide fair wages or benefits to their employees.

Counterfeiters are not accountable to human rights and environmental regulations. Counterfeiters don't adhere to child labor laws, anti-sweatshop laws, or restricted substances laws, putting both workers and the environment at risk. Fundamental human rights of workers employed by counterfeiters, such as basic safety and health precautions, are often compromised or entirely ignored creating a work environment that is safe for no one.

PROTECT YOURSELF FROM COUNTERFEITS

GENERAL PURCHASING GUIDELINES to Avoid Purchasing ergobaby® Counterfeits: Here are some guidelines to help you avoid counterfeits.
  1. Purchase Only From Authorized Retailers, online and in-store: To ensure you purchase only genuine ergobaby® products, please remember that we maintain an official distribution network of Authorized Retailers and Authorized Online Retailers:
    1. ergobaby® Official Website, ergobaby®.com
    2. ergobaby® Authorized Retailers
    3. ergobaby® Authorized eBay Retailer: BigBlueCastle
  2. ergobaby® genuine products are offered through official retail channels (other than those noted above in Authorized Retailers). Be cautious when purchasing from street vendors, flea markets, and unauthorized retail locations or at "purse parties." Unfortunately, ergobaby® Customer Service cannot verify, confirm, or assist your purchase on through individuals in person or on sites such as eBay, Craigslist, or other online auction or trade board as we support purchases only through our Authorized Retailer lists. If you choose to purchase, you purchase at your risk, and these products are not valid for warranty or support.
  3. Beware of products that seem flimsy or are obviously poorly made. We take great pride in providing the highest quality ergobaby® products. Quality control is often absent in counterfeiting operations, so you may be able to spot a counterfeit simply based on its workmanship.
  4. Inspect the packaging carefully. ergobaby® takes great care in packaging their products. Counterfeiters often don't want to spend the time to reproduce every detail, so they'll likely leave some of this detail off. Beware flimsy packaging, packaging with substandard printing or running colors, or packages that appear to have been opened. In addition, take a moment to actually read the package. Spelling or grammatical errors are common on the packaging for counterfeit goods. ergobaby® product labels and boxes have significant information printed on them, from bar codes to trademark and patent information to recycling symbols.
  5. Match the packaging to the product. Does the packaging exactly match the product? Some careless counterfeiters will not provide the proper product aligned with the box. It may not be this obvious - check model numbers on the packaging against the model number of the Carrier.
  6. Be vigilant when buying abroad. U.S. Customs officials have the authority to confiscate counterfeit products upon re-entry into the United States. While many international businesses offer unique products that may seem similar to legitimate ergobaby® products, in certain foreign markets counterfeit and pirated products are even more prevalent than in the United States. Also, when shopping on international websites, look for trusted vendors that use identifiable privacy and security safeguards and have legitimate addresses.
  7. Trust your instincts. Again as always, beware of a purchase that is ‘too good to be true.’ If you are uncomfortable with the circumstances of your purchase—such as price, venue, lack of a sales receipt or warranty information, or, most importantly, a vendor’s unwillingness to answer simple questions about the source of the products for sale—use your common sense and walk away.

PURCHASING ergobaby® PRODUCTS ONLINE

  1. Purchase Only From Authorized Retailers: To ensure you purchase only genuine ergobaby® products, please remember that we maintain an official distribution network of Authorized Retailers and Authorized Online Retailers:
    1. ergobaby® Official Website, ergobaby®.com
    2. ergobaby®
    3. ergobaby® Authorized eBay Retailer: BigBlueCastle
  2. Be cautious of purchasing what are advertised as ergobaby® products, either new or second-hand, on eBay, and other auction websites. Authorized ergobaby® retailers are not permitted to sell products on eBay (with the single exception of BigBlueCastle) or other online auctions or trade boards, therefore ergobaby® products on auction sites are often counterfeit. Unfortunately, ergobaby® Customer Service cannot verify, confirm, or assist your purchase on eBay, Craigslist, or other online auction or trade board as we support purchases only through our Authorized Retailer lists. If you choose to purchase on these sites, you purchase at your risk, and these products are not valid for warranty or support. Unfortunately, ergobaby® is not responsible; you will need to resolve directly with the site where you purchased. Click here for our eBay partnership policy: http://ergoba.by/eBayPolicy
  3. Be wary of websites advertising ergobaby® products (other than from the Authorized Retailers list). Remember that these sites may be able to obtain product images, and even copy the whole official ergobaby® site, to advertise their counterfeit merchandise.
  4. Search engines (such as Google) do not pre-screen Web sites that appear in their search results. Be cautious of Web sites that appear on Google, Bing or other engine searches for ‘ERGOBABY’ or similar keywords or search terms, especially with the words ‘sale,’ ‘discount,’ ‘wholesale price,’ ‘factory direct,’ etc  - only the official ergobaby® website (ergobaby®.com in the US) and its Authorized Online Retailers' websites are trusted online sources for purchasing genuine ergobaby® products.
  5. Finding deeply discounted or cheap prices through search engines or on seemingly authentic ergobaby® sites are often a good indication that a product is counterfeit. Our products are of a premium quality and construction. We have seen many counterfeit distributors offer ‘wholesale’ prices or ‘clearance’ and ‘sale’ discounts. If a deal seems too good to be true, question it - it usually is.
  6. Insist on secure transactions. Operations dealing in counterfeit products are likely to disregard the need to transmit and store customer data in a secure fashion or may use your purchase to capture your credit card information for fraud purposes. Avoid making a purchase if you are uncomfortable with the security of the transaction. When doing business online, make sure your payments are submitted via Web sites beginning with https:// (the “s” stands for secure) and look for a lock symbol at the top/bottom of your browser. All ergobaby® Authorized Retailers, the ergobaby® official website, and Authorized Retailers websites, require a SSL transaction.
  7. Be wary of websites that contain ergobaby® anywhere in the domain name (other than the Authorized Retailers list). If you are viewing ergobaby® products online anywhere other than ergobaby®.com in the US or an Authorized Retailer in the US or globally, and the domain name includes "ERGO" or any variation/repetition of this word, the site could be selling counterfeits.

Again, we urge you to purchase your ergobaby® Carrier and accessory products only through our Authorized Retailers and ergobaby® directly on our website, ergobaby®.com in the US. We can guarantee attentive & personal Customer Service, a 30-day trial period (for undamaged returns) and stellar warranties, services and protections.

ergobaby® Customer Service cannot verify, confirm, or assist your purchase on a counterfeit site, eBay, Craigslist, or other online auction or trade board as we support purchases only through our Authorized Retailer lists. ergobaby® will not support or offer warranties on counterfeit products. If you choose to purchase, you purchase at your risk and these products are not valid for warranty or support.

We invite you to browse the list of Authorized Retailers:

IF YOU BELIEVE YOU PURCHASED A COUNTERFEIT

At ergobaby®, we want all babies and toddlers to be carried safely, securely, and comfortably—and for you to have the quality products you intend to and deserve.

The best way to avoid counterfeits is to purchase only from an Authorized Retailer.

Unfortunately, some consumers may still end up purchasing a counterfeit product.

    • ergobaby® Customer Service cannot verify listings/photos/descriptions, confirm, or assist your purchase on through individuals in person or on sites such as eBay, Craigslist, or other online auction or trade board as we support purchases only through our Authorized Retailers. Purchases made on these websites are at your own risk.
    • Counterfeit products are not valid for ergobaby® Customer Service, Product Registration, Product Warranty, or other support.
    • ergobaby® is not responsible or able to assist with counterfeit purchases or resolutions; you will need to resolve directly with the site where you purchased. Contact the place of purchase for an exchange or reimbursement, if possible.
    • ergobaby® cannot reimburse money used to purchase counterfeit products or to assist with the resolution of disputes, including assistance with PayPal refunds.

Known/Suspected Counterfeit ergobaby® Product Websites

We all know that buying genuine ergobaby® products is the right thing to do, for you and your baby. You can be assured that you are keeping your baby safe and secure while you get the best product and warranty support.

As we work to make sure you only have authentic ergobaby® products available to you, the following list are sites that are either known counterfeit websites or are under evaluation for potentially selling counterfeit ergobaby® products due to complaints from concerned ergobaby® fans like you.

List of Offending Sites (updated monthly, as of 05/2/2012)

  • baby-alice.com
  • baby-carrier-shop.de
  • babycarrier-shop.com
  • babycarriergo.com
  • babycarriersale.com
  • babyscarrier.com
  • bbmalaika.blogspot.com/2011/07/pre-order-ergo-baby-carrier.html
  • cheapergobabycarrier.com
  • ergobaby-shop.com
  • ergobabycarrieronline.com
  • ergobabycarris.com
  • ergobabyclearance.com
  • ergobabyonsale.com
  • ergobabysale.com
  • ergobabystore.com
  • ergobabycarriers.co.uk
  • ergobabycarriersale.com
  • ergoinfantcarrier.com
  • gmarket.com
  • granmababy.com
  • ukergobabycarrier.co.uk/blog

Want to learn more about counterfeit issues?
Click here

Looking for a list of authorized online retailers and locations selling authentic ergobaby® products near you?
Click here

Thanks for helping keep all of our little ones safe and secure with genuine ergobaby® products!

ergobaby®

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